Help & FAQs

Which payment methods do you accept?

We accept all major credit and debit cards. If you would like to pay by American Express, please select PayPal as a payment method and checkout as a guest.

You can also place an order via purchase order. Visit our purchase order page for full details.

Do you accept American Express?

Yes we do. However, in order to pay by American Express, please select PayPal as a payment method and check out as a guest.

What is your returns policy?

Please visit our returns page for full information about returning a product.

Do you have a shop that I can visit?

As we are exclusively online, we do not have a shop or showroom that you can visit. Customer collections of certain products are possible from our warehouse, however, please contact our Customer Care Team on 020 7501 0593 prior to purchase in order to check availability. 

When will my item be delivered?

Most of our products have a delivery estimate on the product page itself. If you would like further details about the delivery of an item, please visit our delivery information page, or contact our team on 020 7501 0593 for up to the minute information.

How does your reward points loyalty scheme work?

For every pound you spend, you receive a MedicalSupplies.co.uk reward point that you can spend on your next purchase. You can also save up your points to spend at a later date. Please visit our rewards points page for full details and information on restrictions that apply to our loyalty points.

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