Help & FAQs

To make your time shopping with us as easy and as pleasant an experience as possible, we've created this Help and FAQs page to hopefully answer any questions that you may have. If your question hasn't been answered here, then don't hesitate to contact our Customer Care Team on 020 7501 0593 or email us at helpdesk@medicalsupplies.co.uk.

Which Payment Methods Do You Accept?

We accept all major credit and debit cards. If you would like to pay by American Express, please select PayPal as a payment method and checkout as a guest.

Can I Place a Purchase Order?

We supply to the NHS, local authorities, PCTs, schools, colleges, universities, care homes and other bodies and organisations. If you are purchasing on behalf of any of these, then you can speed up the process by completing a purchase order. Visit our Purchase Order Page for full details.

What Is Your Returns Policy?

We have thousands of products that are available for returns. Please visit our Returns Page for full information about returning a product.

Are Your Products Fully Certified?

We ensure that the products that we sell are of high quality, and suitable for use on patients and in a medical environment. When applicable, all of our products are fully certified, including gloves, diagnostic equipment, pressure relief products, surgical instruments and more. When necessary, the suitable documentation will be supplied with your purchase.

Are You Fully Certified?

We are an ISO 9001:2015 certified business, which can provide peace of mind that your order is safe in our hands. All payments are secured by Thawte, ensuring that you can shop safely with us.

Am I Suitable for VAT Relief?

Some of the products that we sell may be suitable for VAT relief. If you would like more information on VAT relief, you can visit our VAT Relief: Information and Exemption Forms article.

What If I Can't Log In?

If you can't remember your password or you can't log in, you'll be asked to enter your email and an activation code will be sent to that address. If that doesn't work, or if you can't remember your email, please call our Customer Care Team on 020 7501 0593.

Do You Have a Shop That I Can Visit?

As we are exclusively online, we do not have a shop or showroom that you can visit. Customer collections of certain products are possible from our warehouse. However, please contact our Customer Care Team on 020 7501 0593 prior to purchase in order to check availability.

When Will My Item Be Delivered?

Most of our products have a delivery estimate on the product page itself. If you would like further details about the delivery of an item, please visit our Delivery Information Page, or contact our team on 020 7501 0593 for up-to-the minute information.

What Is Your Delivery Charge?

Delivery is free for orders over £65 (ex VAT) to UK addresses. For all other orders, delivery is only £4.95 (ex VAT. For more information, please visit our Delivery Information Page.

What Is Your Privacy Policy?

We respect your privacy and are determined to protect your personal data. For more information on our privacy policy, please see our Privacy Policy article.

How Does Your Loyalty Scheme Work?

For every pound you spend, you receive a MedicalSupplies.co.uk reward point that you can spend on your next purchase. You can also save up your points to spend at a later date. Please visit our Rewards Points Page for full details and information on restrictions that apply to our Loyalty Points.

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